How can I make a Facial Bar Booking online?
Unfortunately at this time, not all of our Facial Bars are able to take online bookings. However, if available, you will be able to click through to our bookings page where you will be able to view treatments and confirm your reservation.
What are your seasonal skincare treatments?
We recommend that you come in every 2-4 weeks based on your skincare goals, skincare type, and what your esthetician recommends. Here at Silver Mirror, we are firm believers in the power of regular skin maintenance and results-driven facial treatments. Consistent upkeep is the key to improved and beautiful skin!
Is there a waiting list for reservations?
If your desired reservation time is unavailable we would be happy to place you on a waiting list and notify you should someone else cancel their reservation. In this instance, please contact your desired Facial Bar directly and leave your details with one of our staff members who will hopefully be in touch.
How early should I arrive for my treatment?
Please arrive 15 minutes prior to your appointment in order to register. If you arrive late the time of the appointment may be shortened out of consideration to the next customer.
What if I am pregnant?
We are proud to offer a specialised menu of maternity treatments, just ask at reception for further information. Please note our pregnancy and safety policy: no treatments can be given in the first 12 weeks of pregnancy. Please ensure you inform your therapist if you are pregnant to allow us to tailor your experience.
How do gift vouchers work?
Gift vouchers are available for an amount or treatment of your choice. They are valid for 12 months (expiry date as stated on the card) and are non-refundable. If you would like to redeem a voucher against treatments or products, please bring it with you on the day of your visit.
Is there an underage policy?
Our treatments are specially tailored for adults; however we do offer treatments to those aged 16-18 year olds with parental consent. For more information please call our Customer Care team on firstname.lastname@example.org or get in touch with your nearest Facial Bar.
Are my card details secure?
At The Facial Bars Ltd. we understand that your online security is of paramount concern. We are committed to providing a secure online shopping environment that goes above and beyond industry security standards and guidelines through our payments service provider Stripe UK Ltd.. Security measures include;
- Validated PCI DSS Compliance
- Prohibited Data Storage
- Data Encryption
- Authentication and session management
- Secure Access Technologies
Our checkout provider represents industry best practice in online payments. Rest assured that when shopping with The Facial Bars Ltd., we leave nothing to chance and have your security concerns in mind.
When will I be charged?
We charge your card when your order is dispatched from the warehouse. If payment is via Paypal, payment is taken immediately.
How much is delivery and how long will it take?
UK Delivery Information
UK Mainland Standard Delivery // All UK mainland orders are shipped on a 3-5 day service, Monday to Friday. // FREE on all orders over £50 // £4.95 on orders under £50
UK Mainland Next Day Delivery // Next Day Service is available, Monday to Friday. Please place your order before 5pm to guarantee next day delivery.
Orders placed after 5pm will be dispatched the next working day // £6 on orders
Ireland and Channel Islands Standard Delivery// Please expect delivery within 2-5 working days of placing your order, Monday to Friday. Your order will be sent via Hermes and will require a signature on delivery. // FREE on orders over £100 // £14.95 on orders under £100
BFPO // We are able to deliver to BFPO addresses. Please place your order on a UK Mainland Next Standard Delivery.
International Delivery Information
For international orders, please allow between 3-5 working days for dispatch. Delivery times will vary according to region. Please note, international deliveries may be subject to additional handling charges. Taxes and customs charges are the sole responsibility of the customer. These charges also vary and are calculated and charged when your package reaches its destination country. Please contact your local customs office for details on how these charges are assessed and applied to your delivery.
Western Europe - £14.99 // Regions including Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Luxembourg, Netherlands, Sweden, Switzerland
Eastern Europe - £19.99 // Regions including Armenia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Russia
Southern Europe - £19.99 // Regions including Italy, Spain, Croatia, Greece, Bulgaria, Turkey, Cyprus, Macedonia, Slovenia, Malta
Australia - £35
United States Territories, Canada and the Caribbean - £40
Asia - £42 // Regions including China, Japan, Hong Kong, Singapore, South Korea, Taiwan, Thailand,
New Zealand - £43
Middle East- £45 // Regions including Qatar, United Arab Emirates, Saudi Arabia, Iraq, Jordan, Egypt, Israel, Lebanon, Palestine, Syria, Oman, Yemen.
South America - £48
My payment has been declined. Why is that?
If you receive notification that your credit or debit card has been declined, please check that you have entered the correct card details and that your card has not expired. Please also check that you have entered the correct billing address exactly as it appears on your statement. Alternatively, please use a different card. If that fails, please contact the bank that issued the card for further information. Please note that for your own personal privacy, only your bank can tell you why your card has been declined.
Can I amend or cancel my order?
We start processing your order right after you receive your Order Confirmation and cannot take further payment for additions, or refunds for detractions. Therefore, we are unable to make any amendments to your order. There is a very limited window where we may be able to cancel your order. If you would like to cancel your order, please call 02075896309 and have your order number and relevant details handy. Please note that your statutory right to cancel under the Distance Selling Regulations is not affected.
I forgot to enter my promotional code. Can I be refunded?
From time to time, we may make available a promotional code to use on your order. The promotional code should be entered into the relevant field in the shopping basket prior to placing your order. Unfortunately, we cannot retrospectively add the promotional code to your order or refund the equivalent amount so please do check your order before placing it. In some cases, you may be able to use your code on your next order, so hold onto it. You can only use one promotional code per transaction.
I have missed my delivery. What happens next?
Deliveries are attempted between Monday and Friday 9-5.30, and will be carded three times before the parcel is returned to the depot. Should your order not be delivered, your order will be returned to us and will be processed as a refund. Please note that we are unable to re-send packages that are returned to us as undeliverable. Our shipping courier will return your parcel back to us if the address is incorrect or outdated or there has been a number of failed delivery attempts. Therefore, please ensure that the address details you enter are accurate.
My package has not arrived. Where is it?
If you live in communal flats, the courier may attempt to leave your parcel with a neighbour/concierge if you are out. If you have any queries regarding the whereabouts of your order, please contact customer services on 02075896309 and we will look into this for you.
What is your returns policy?
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days of delivery. We offer a free returns service for our UK orders via Royal Mail. Please ensure that the package is wrapped securely. We also recommend that you retain your proof of postage as we cannot accept liability for goods lost in transit.
Please note, customers returning international orders are responsible for the cost of return postage. Please contact our customer care team at 02075896309 or email@example.com for further assistance.
If you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly. We cannot accept returned items which were not purchased from our online store.
How do I make a return?
For UK orders, just follow these simple steps to return your item(s) via Royal Mail
- Ensure you return your item(s) within 14 days of receipt. The goods must be returned unused, in their original, undamaged packaging
- Complete the Return Code column on your Delivery Note and place it in the parcel
- Attach the pre-paid returns label provided with your order to the front of your parcel
- Take your package to any post office counter and ask for a proof of postage.
How will I know if you have received my return?
Please allow up to 5 working days for your returned package to reach our warehouse. For your peace of mind, we recommend using recorded delivery to make your return, as its whereabouts can be tracked.
How long will it take for my funds to be returned?
We aim to process your return within 7 working days of receipt into our warehouse. The refund will be made to the same card or Paypal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account- this will vary from bank to bank.
Your statutory rights remain unaffected.
My items were faulty or incorrect. What happens next?
We’re sincerely sorry you’ve experienced an issue with your online order. If you need to return your items owing to defects, incomplete or incorrect delivery, please contact our Customer Care on 02075896309 or firstname.lastname@example.org.